P.O. Box 1075 113 Fairground Rd.
East Corinth, VT 05040
PH. 802-439-5325
Fax 802-439-5600
YOUR FAMILY OWNED PHONE COMPANY
Topsham Telephone is pleased to offer internet service to all of our customers.
PLEASE CLICK HERE TO CHECK YOUR TOPS-TELE.COM E-MAIL
RESIDENTIAL DSL SPEEDS AND PRICING
DOWNLOAD UPLOAD PRICE SPEED SPEEDDSL #1 384 128 $34.95DSL #2 512 128 $44.95DSL #3 768 256 $54.95DSL #4 1.5 512 $74.95CURRENT DSL CUSTOMERS CAN CHANGE PACKAGES WITH NO FEE TO MAKE THE CHANGE.GREAT BUSINESS RATES TOO!!!
DOWNLOAD UPLOAD PRICE
SPEED SPEED
DSL #1 384 128 $34.95
DSL #2 512 128 $44.95
DSL #3 768 256 $54.95
DSL #4 1.5 512 $74.95
CURRENT DSL CUSTOMERS CAN CHANGE PACKAGES WITH NO FEE TO MAKE THE CHANGE.
GREAT BUSINESS RATES TOO!!!
PLEASE CONTACT TOPSHAM TELEPHONE CUSTOMER SERVICE
802-439-5325 WITH QUESTIONS
YOU CAN ALSO GO TO OUR CONTACT PAGE AND SEND US AN E-MAIL!
GO TO THE DSL INFO PAGE TO
PRINT AN INTERNET APPLICATION & CONTRACT NOW
RESIDENTIAL DSL FEES
Installation & Set Up Fee- $95.00*
Service Order Fee- $10.00*
Monthly Service Fee- $34.95/$44.95/$54.95/$74.95
Maintenance Fee*** - INCLU. ABOVE
Reconnect Fee (per reconnection) - $45.00
*Indicates one time set up fees
*** The Maintenance Fee is for service which entitles customers the use of one (1) surge protection unit provided and installed by Topsham Communications. The surge protector is designed to prevent high fluctuations in electrical charges from reaching the modem. Topsham Communications will install the surge protector at the time the modem is installed and Customer must leave the surge protector and modem in place as installed by Topsham Communications as long as they subscribe to the Service.
Wireless Routers are an additional purchase which made at the time of DSL install are $65.00. Once the router is purchased it is your equipment, not Topsham Telephone and is not included in any maintenance fee. Wireless routers allow access for additional computers to the DSL service. It also allows computers with a wireless card the ability to move the computer up to 300 feet from the router and still have access to the internet. If you have any questions or would like to purchase a router this please ask the Customer Service Representatives. If purchased after your DSL is installed the router is $80.00 plus a service charge of $25.00 to install. Further charges may apply.
NOTE: Installation fees do not include Category 5 inside wiring, jack or labor that may be needed for the DSL to operate properly. (Cost for Category 5 wiring is: $0.15 per foot, 2 line jack $6.00 and labor is $25.00 per 1/2 hour.)
802-439-5325
WITH QUESTIONS OR
(Click links below - Pdf format)
DSL APPLICATION
DSL CONTRACT
YOU WILL NEED BOTH THE CONTRACT AND THE APPLICATION SO PLEASE PRINT BOTH PDF FILES.
Business DSL Fees
Monthly Service Fee****- $74.95/$94.45
Maintenance Fee****- INCL. ABOVE
Reconnect Fee (per reconnection)- $45.00
* Indicates one time set up fees
*** The maintenance fee is for service which entitles customers the use of one (1) surge protection unit provided and installed by Topsham Communications. The surge protector is designed to prevent high fluctuations in electrical charges from reaching the modem. Topsham Communications will install the surge protector and modem in place as installed by Topsham Communications as long as they subscribe to the service.
Wireless Routers are an additional purchase which made at the time of DSL install are $65.00. Once the router is purchased it is your equipment, not Topsham Telephone and is not included in any maintenance fee. Wireless routers allow access for additional computers to the DSL service. It also also allows computers with a wireless card the ability to move the computer up to 300 feet from the router and still have access to the internet. If you have any questions or would like to purchase a router please ask the Customer Service Representatives. If purchased after your DSL install the router is &65.00 plus a service charge of $25.00 to install. Further charges may apply.
NOTE: Installation fees do not include Category 5 inside wiring, jack or labor that may be needed for the DSL to operate properly. (Cost for Category 5 wiring is: &0.15 per foot, 2 line jack $6.00 and labor is $25.00 per 1/2 hour.)
Please make sure your modem and or router are not stacked on one another
OR COVERED BY ANYTHING
DSL NOT
CONNECTING???
LIGHTNING STORMS OR POWER OUTAGES IN YOUR AREA?
TRY THIS SIMPLE
TROUBLESHOOTING
TRICK
(WORKS 99% OF THE TIME)
DO NOT EVER . . . . .
PUSH THE RESET BUTTON
ON ANY OF YOUR EQUIPMENT
(This will reset your equipment to
factory settings.)
CHANGE THE NETWORK
SETTINGS IN YOUR
COMPUTER
(They were entered at the DSL
installation and will not change.)
YOU MAY INCUR A SERVICE CHARGE FEE OF $40.00 IF TOPSHAM TELEPHONE HAS TO RE-ENTER YOUR
COMPUTER NETWORK SETTINGS
If you have ONE computer with a DSL modem attached (black or Gray box with green lights)
(Do this with your computer ON)
At the back of the modem is a power supply cord
(small round plug)
Unplug the power supply cord at the back of the modem and then plug it back in.
WAIT A FEW MINUTES
Click on Internet Explorer icon
If your homepage does not come up, then give it a few more minutes and try to
connect again.
If you have multiple computers and a ROUTER with a DSL modem attached:
At the back of the ROUTER unplug the power supply. At the back of the MODEM
Unplug the power supply.
TURN OFF YOUR COMPUTER
Plug MODEM back in & wait for
green lights
Plug ROUTER back in & wait for
TURN YOUR COMPUTER BACK ON
Follow your normal steps to sign back on to your computer and get onto your web browser.
Common Email Issues
Most customers use a 3rd party email client like Outlook or Thunderbird.
When using an email client the mail server settings need to be configured
If you go under Tools, Account Settings enter in the info:
E-mail address: Needs to be your full email address including _tops-tele.com
Server Information:
Incoming mail server (POP3): mail.tops-tele.com
Outgoing mail server (SMTP): mail.tops-tele.com
Logon Information
User Name: Is the first part of your email address before the _ symbol
Password: If you cant remember your password call us for assistance
