DSL Info
RESIDENTIAL DSL FEES
Installation & Set Up Fee- $95.00*
Service Order Fee- $10.00*
Monthly Service Fee- $34.95/$44.95/$54.95/$74.95
Maintenance Fee*** - INCLU. ABOVE
Reconnect Fee (per reconnection) - $45.00
*Indicates one time set up fees
*** The Maintenance Fee is for service which entitles customers the use of one (1) surge protection unit provided and installed by Topsham Communications. The surge protector is designed to prevent high fluctuations in electrical charges from reaching the modem. Topsham Communications will install the surge protector at the time the modem is installed and Customer must leave the surge protector and modem in place as installed by Topsham Communications as long as they subscribe to the Service.
Wireless Routers are an additional purchase which made at the time of DSL install are $70.00. Once the router is purchased it is your equipment, not Topsham Telephone and is not included in any maintenance fee. Wireless routers allow access for additional computers to the DSL service. It also allows computers with a wireless card the ability to move the computer up to 300 feet from the router and still have access to the internet. If you have any questions or would like to purchase a router please ask the Customer Service Representatives. If purchased after your DSL is installed the router is $70.00 plus a service charge of $25.00 to install. Further charges may apply.
NOTE: Installation fees do not include Category 5 inside wiring, jack or labor that may be needed for the DSL to operate properly.
PLEASE CONTACT TOPSHAM TELEPHONE CUSTOMER SERVICE
802-439-5325
WITH QUESTIONS OR
PRINT AN INTERNET APPLICATION & CONTRACT NOW
(Click links below - Pdf format)
Tele Welcome Letter.pdf
DSL APP form.pdf
DSL Agreement 2011.pdf
YOU WILL NEED BOTH THE CONTRACT AND THE APPLICATION SO PLEASE PRINT BOTH PDF FILES.
Business DSL Info
Business DSL Fees
Installation & Set Up Fee- $95.00*
Service Order Fee- $10.00*
Monthly Service Fee****- $74.95/768 $94.95/1.5
Maintenance Fee****- INCL. ABOVE
Reconnect Fee (per reconnection)- $45.00
*
Indicates one time set up fees
*** The maintenance fee is for service which entitles customers the use of one (1) surge protection unit provided and installed by Topsham Communications. The surge protector is designed to prevent high fluctuations in electrical charges from reaching the modem. Topsham Communications will install the surge protector and modem in place as installed by Topsham Communications as long as they subscribe to the service.
Wireless Routers are an additional purchase which made at the time of DSL install are $70.00. Once the router is purchased it
is your equipment
, not Topsham Telephone and is not included in any maintenance fee. Wireless routers allow access for additional computers to the DSL service. It also allows computers with a wireless card the ability to move the computer up to 300 feet from the router and still have access to the internet. If you have any questions or would like to purchase a router please ask the Customer Service Representatives. If purchased after your DSL install the router is $70.00 plus a service charge of $25.00 to install. Further charges may apply.
NOTE
:
Installation fees
do not
include Category 5 inside wiring, jack or labor that may be needed for the DSL to operate properly.
PLEASE CONTACT TOPSHAM TELEPHONE CUSTOMER SERVICE
802-439-5325
WITH QUESTIONS OR
PRINT AN INTERNET APPLICATION & CONTRACT NOW
(Click links below - Pdf format)
Tele Welcome Letter.pdf
DSL Agreement 2011.pdf
DSL APP form.pdf
Page 4
Please make sure your modem and or router are not stacked on one another
OR COVERED BY ANYTHING
DSL NOT
CONNECTING???
LIGHTNING STORMS OR POWER OUTAGES IN YOUR AREA?
TRY THIS SIMPLE
TROUBLESHOOTING
TRICK
(WORKS 99% OF THE TIME)
DO NOT EVER . . . . .
PUSH THE RESET BUTTON
ON ANY OF YOUR EQUIPMENT
(This will reset your equipment to
factory settings.)
DO NOT EVER . . . . .
CHANGE THE NETWORK
SETTINGS IN YOUR
COMPUTER
(They were entered at the DSL
installation and will not change.)
YOU MAY INCUR A SERVICE CHARGE FEE OF $40.00 IF TOPSHAM TELEPHONE HAS TO RE-ENTER YOUR
COMPUTER NETWORK SETTINGS
If you have
ONE
computer with a DSL modem attached (black or Gray box with
green lights
)
(Do this with your computer ON)
At the back of the modem is a power supply cord
(small round plug)
Unplug the power supply cord at the back of the modem and then plug it back in.
WAIT A FEW MINUTES
Click on Internet Explorer icon
If your homepage does not come up, then give it a few more minutes and try to
connect again.
If you have
multiple
computers and a
ROUTER
with a DSL modem attached:
At the back of the ROUTER unplug the power supply. At the back of the
MODEM
Unplug the power supply.
TURN OFF YOUR COMPUTER
Plug MODEM back in & wait for
green lights
Plug ROUTER back in & wait for
green lights
TURN YOUR COMPUTER BACK ON
Follow your normal steps to sign back on to your computer and get onto your web browser.
Page 5
Page 1
Most customers use a 3rd party email client like Outlook or Thunderbird.
When using an email client the mail server settings need to be configured
If you go under Tools, Account Settings enter in the info:
E-mail address
: Needs to be your full email address including _tops-tele.com
Server Information:
Incoming mail server (POP3): mail.tops-tele.com
Outgoing mail server (SMTP): mail.tops-tele.com
Logon Information
User Name
: Needs to be your full email address including _tops-tele.com
Password
: If you cant remember your password call us for assistance
Open the below PDF file to follow step by step directions to setting up your Topsham Telephone E-mail account with Outlook.
To Setup Outlook for your Topsham Telephone.pdf
It is recommended that you try to clean out your mailbox at least once a month.
1. Go to https://www.mytopsmail.com
2. login with your full email address: user_tops-tele.com and your password
3. On the left hand side of the window click on Webmail, Then a new window will open.
4. Click on you folders SPAM & Inbox to delete messages
5. Above your INBOX there is a little button that says Reload , please push this to refresh your mailbox
6. Then click on PURGE located right next to your Trash folder. You will see that your QUOTA USAGE will adjust accordingly.
Page 2
How do I access Webmail?
Open your web browser and enter http://mytopsmail.com in the address bar or click on the mailbox link on www.tops-tele.com Then, enter your assigned email address and password and click the Log In button.
• How much storage is included with my mailbox?
Most email boxes have a maximum storage limit of 50 MB.
• How does Spam filtering work?
The Spam filters block unwanted messages based on the server from which the messages are sent. See "How do I change Spam filter settings?" in the Spam & Virus FAQ for more details.
• What is the largest attachment Webmail can send in an outgoing email message?
Webmail can send attachments of up to 8MB.
• What is the largest attachment Webmail can receive in an incoming email message?
Webmail can receive attachments of up to 8MB.
• Where can I get help using Webmail?
When you log into Webmail, look for the Help link near the top of the page. The Help section offers instructions for common tasks such as creating folders to organize mail, setting vacation and auto-response messages, and adding contacts to your address book. If you need additional help, please contact our office 802-439-5325.
• What does it mean when others can't send mail to me because of an over-quota error?
The over-quota error means that you have exceeded the storage limit for your mailbox. There is typically a storage limit of 50 MB on the server for each mailbox. The 50 MB storage limit is the total space consumed by all folders in Webmail. This includes the sent mail folder, trash folder, and any other folders that you may have created.
We suggest that all customers use a mail client to download messages frequently. There is no set limit on how much mail can be stored in a mail client. Downloading email can help to ensure that the storage quota is not met or exceeded on the server. Deleting messages from the server is another way to make sure the storage quota is not met. An over-quota message will be generated and returned to the sender if your mailbox that has reached or exceeded the storage limit. Messages will not be delivered to your mailbox until mail is either downloaded or deleted from the server.
• People who send me messages are getting an “over-quota” error. What can I do to conserve storage space?
Your email account includes 50 MB of storage. This quota applies to mail stored on the server, and is more than enough for normal email needs. Usually this problem occurs if you do not delete messages from the server from time to time.
If you are using a standard email client, like Outlook Express, messages are normally removed from the server and stored on the PC when you check mail. However, there is a setting to leave mail on the server, which comes in handy if you check mail on more than one PC. If you do this, be sure the email program on one of the PCs is set to remove mail from the server or you will exceed your quota over time.
If you are using Webmail as your only way to view email, messages will remain on the server until you delete them. To conserve storage space in your email account, make sure you empty your trash folder on a regular basis.
• When I download messages in my mail client, why do they no longer appear in Webmail?
Webmail is a way to view your messages on the server. A mail client downloads and pulls the messages from your mailbox on the server to your personal computer's hard drive. Once this is done, the messages will no longer appear in Webmail because they have pulled from the mailbox on the server. Unless you have the option checked in your mail client to “keep a copy of your mail on the server.”
Spam and Virus FAQs
Q. How does the spam filtering work?
A. The vast majority of spam is sent from servers that are known sources of spam, or directly from infected PCs being used by hackers to send spam. Because the profile of the sending server makes it virtually certain that these messages are spam, our filters bounce them back to the sender. Bouncing most spam messages helps reduce the overall volume of spam that will be sent to your address in the future.
Q. I see a Spam folder. Can I view my spam there?
A. There is an optional quarantine function that sends spam to the Spam folder, but the default setting in Webmail does not quarantine email. When a message is sent into quarantine, it looks to the spammer like it was delivered, which encourages them to send more spam to you, and possibly even to sell your address to other spammers. However, if a spam message is bounced back to the sender rather than sent to quarantine, it actually encourages the spammer to remove your address from their list to avoid triggering automatic blocks based on the number of bounces they generate. For this reason, we do not turn on the Spam folder by default.
Q. What if there is a message that I am not receiving?
A. There may be some mailing lists or small commercial mail systems that are not following proper sending standards. In this case, messages from them will be bounced back, and the sender will receive a notification of why their message was not delivered. The best solution is that the sending server change their configuration to conform to appropriate standards. However, in the meantime, you can whitelist an address to allow messages from that sender to come through to your Inbox. You can also turn on quarantine to receive messages from that sender in your Spam folder. If you do turn on quarantine, we recommend that you turn it back off again once you have whitelisted any legitimate senders that have had trouble sending messages to you, since spam sent to quarantine looks to the spammer like it was successfully delivered. In most cases, you should find very few legitimate messages that are bounced or quarantined, especially if you have whitelisted any problem senders.
Q. How do I turn on Quarantine?
A. Log into Webmail. Under "AntiSpam Settings", select the option "Normal with Quarantine". This will send a subset of spam messages into your Spam folder.
Q. How do I Approve and Block Senders?
A. Click Antispam Setttings and you will see links to edit two available "Blacklists" and a "Whitelist". You can allow all mail through from a sender by "whitelisting" their address, or you can block all mail from a sender by "blacklisting" their address. You can also blacklist messages based on their subject content.
Important: Never whitelist your own address or domain, or you will see a large increase in spam delivered to your inbox.
Q. Are the spam settings the same for all of my email addresses and aliases?
A. No. Every individual email address or email alias has its own spam filter settings, and you must manage them separately. This means you can have separate settings for different mailboxes or aliases, where one address has quarantine turned on, for example, and another address does not. Similarly, one address could have a specific sender whitelisted, while another does not. To change spam settings for secondary email addresses or aliases, you must log in to Webmail under each address that you want to manage the spam settings for.
Q. The Spam Status in Webmail tells me that I have been protected from a lot of spam each day. I have quarantine enabled, but see fewer messages in my spam folder than I see in the Spam Status box.
A. The Spam Status counter displays the total number of spam messages that are sent to your address, which highlights the effectiveness of the spam filtering that protects your account. Even with the quarantine turned on, some messages are still bounced back to the sender because it is a virtual certainty that they are spam based on key elements that no legitimate message would match. Taking this action helps reduce the overall volume of spam that will be sent to your address in the future. It also reduces the number of messages to review if you have your Spam folder enabled.
Q. Is there an email notification telling me that I have spam in quarantine?
A. No. If quarantine is enabled, you can check your spam folder within Webmail at any time to see any quarantined messages. Messages in the Spam folder will be deleted after two weeks if not deleted by you.
Q. Are viruses quarantined, and do I receive a notification when one is received?
A. No. In the past, viruses were generally transmitted as part of a valid email from someone you knew. Today, the vast majorities of viruses are sent by automated programs and are not attached to a valid message, so there is no reason to quarantine them. If a virus is sent to your address, the Spam Status box in Webmail will keep track of the number you were protected from so far that day.
