Additional Information

Additional information includes Consumer Rights, Payments, Auto Pay, Lifeline and Construction Policy.

Payments 

Tired of remembering due dates on your bills??? Getting overdue notices when you thought you paid the bill??? Want to save paper and postage?? SIGN UP FOR Topsham Telephone  "AUTO PAY" CONTACT OUR CUSTOMER SERVICE DEPARTMENT  

Payments are charged on the 1st  business day of each month following the billing cycle.

  Please open your bill to verify your calls and charges for the month are correct.

 

 

Auto Pay Sheet

 

Customers have several payment options available, including payments by:  

check, cash or credit card.  

Payments by check can be mailed to:

PO Box 1075 East Corinth, VT  05040

 

 

 

As a customer you have the right.....

TO FAIR AND COURTEOUS CUSTOMER SERVICE

TO KNOW WHAT YOUR  CHARGES ARE EACH MONTH

TO DISPUTE CHARGES YOU BELIEVE ARE NOT VALID

TO CHOOSE YOUR  LONG DISTANCE  PROVIDER

TO BE NOTIFIED PRIOR TO  DISCONNECTION

TO A REASONABLE REPAYMENT PLAN

TO TIMELY RESTORATION OF YOUR SERVICES

TO TIMELY REPAIR OF YOUR SERVICES

TO CONTACT THE  PUBLIC SERVICE BOARD

 

Customers with Special Needs 

Special Services for People with Disabilities include:

Specialized Telecommunications Equipment and

Exemptions from Directory Assistance Charges

As a customer you have access to the Vermont Relay Service to communicate with  deaf, hearing and/or speech impaired persons who use specialized equipment. To learn more about VT Relay, contact the VT Relay Customer Service Line at: 1-800-676-3777 (TTY/ASCII/Voice) Senior Help Line 1-800-642-5119 (TTY/V) or 1-800-639-1522 (VCIL) To Use the VT Relay System simply dial 711 from your home phone.

What is the Lifeline Program?

 

To help make telephone service more affordable, eligible low-income Topsham Telephone residential customers can qualify for a discount on qualified voice service at their primary residence under the Lifeline Program. The Lifeline Program is a government benefit program, the discount consists of federal monthly support of at least $9.25.

 

Only one Lifeline Program discount is available per household on a qualified landline service. Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program.

 

How do I apply?

 

To receive the Lifeline Program discount, residential customers must establish the eligibility of their household.

 

Click icon to download application.

 Please contact the office if you have any questions when completing application. Applications must be filled out and

customer needs to provide valid identification. 

    Construction Policy 

Lifeline Telephone Program