Additional Information
Additional information includes Consumer Rights, Payments, Lifeline and Construction Policy.
Payments
Tired of remembering due dates on your bills??? Getting overdue notices when you thought you paid the bill??? Want to save paper and postage?? SIGN UP FOR SmartHub- coming soon !!!
Call for SECURE PAY 844-936-2699 this is a safe and secure way to call to make payments on your account day or night. You will need your account number. With the new billing system your account number is now 6 digits. Contact us to get your new account number.
Customers have several payment options available, including payments by:
check, cash or credit card.
Payments by check can be mailed to:
PO Box 1075 East Corinth, VT 05040
As a customer you have the right.....
TO FAIR AND COURTEOUS CUSTOMER SERVICE
TO KNOW WHAT YOUR CHARGES ARE EACH MONTH
TO DISPUTE CHARGES YOU BELIEVE ARE NOT VALID
TO CHOOSE YOUR LONG DISTANCE PROVIDER
TO BE NOTIFIED PRIOR TO DISCONNECTION
TO A REASONABLE REPAYMENT PLAN
TO TIMELY RESTORATION OF YOUR SERVICES
TO TIMELY REPAIR OF YOUR SERVICES
TO CONTACT THE PUBLIC SERVICE BOARD
Customers with Special Needs
Special Services for People with Disabilities include:
Specialized Telecommunications Equipment and
Exemptions from Directory Assistance Charges
As a customer you have access to the Vermont Relay Service to communicate with deaf, hearing and/or speech impaired persons who use specialized equipment. To learn more about VT Relay, contact the VT Relay Customer Service Line at: 1-800-676-3777 (TTY/ASCII/Voice) Senior Help Line 1-800-642-5119 (TTY/V) or 1-800-639-1522 (VCIL) To Use the VT Relay System simply dial 711 from your home phone.
What is the Lifeline Program?
To help make telephone service more affordable, eligible low-income Topsham Telephone residential customers can qualify for a discount on qualified voice service at their primary residence under the Lifeline Program. The Lifeline Program is a government benefit program, the discount consists of federal monthly support of at least $9.25.
Only one Lifeline Program discount is available per household on a qualified landline service. Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program.
How do I apply?
To receive the Lifeline Program discount, residential customers must establish the eligibility of their household.
Click icon to download application to print a copy or go on the URL to direct you to the Lifeline website to apply online
Please contact the office if you have any questions when completing application. Applications that are printed are mailed to :
USAC Lifeline Support Center
P.O. Box 7081
London, KY 40742
Construction Policy
Lifeline Telephone Program
