Wave

PUBLIC
ANNOUNCEMENTS 

NOVEMBER 9TH 2021
Planned maintenance performed on fiber optic system 11/9/21 and 11/10/21 10PM-12AM.

October 22, 2021

The Federal Communications Commission (FCC) approved the creation of 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting on July 16,2022.  To implement this change Nationwide, all states where 988 is a working prefix (including Vermont and New Hampshire), must implement mandatory 10-digit dialing for all local calls by October 24, 2021.

The new dialing procedure to complete local calls within your area will require you dial the 802 + the 7-digit number for Vermont or 603 + the 7-digit number for New Hampshire. This will likely include all pager numbers. If you hear a call cannot be completed as dialed recording when dialing a local number, please hang up and redial with the area code first.

It is important you update your phone contacts, call forwarding numbers and equipment set to dial 7-digit numbers.  Most carriers already accept 10-digit local dialing so you should be able to program and test the change in advance of the October deadline.

 

 

October 4, 2021

On 10/4/21 we experienced a global internet outage. A core ethernet switch in our Central Office went down at ~12AM. It was restored at ~9AM. It was at this time we also discovered an issue with our DSL system. The DSL system was restored at ~2PM.

 

We apologize for the inconvenience. We are taking steps to replace key networking elements.

August 25, 2021

Attention Internet Customers. Over the next week or so we will be performing some much-needed maintenance on both the DSL systems and the Fairlee Fiber systems.

While we hope this work will be seamless, there will likely be sporadic brief interruptions in service. Please contact us with any questions and/or comments at csr@ci-top.net

Thank you for your support!

August 12, 2021

We had a global outage at about 4:15PM that lasted about 30 minutes. A core piece of equipment had stalled. We apologize for any inconvenience.

Last night we identified a bottle neck in our connected Internet Providers network that is a main cause of ‘Slow Internet’ complaints. We are working to correct.

August 10, 2021

Last night we identified a bottle neck in our connected Internet Providers network that is a main cause of ‘Slow Internet’ complaints. We are working to correct.

August 6, 2021

Lately we have found customers with Apple products having an issue on DSL due to background syncing of applications. Our recommendation is to set your WIFI setting on LOW DATA.

Here is how to do it:

Go to Settings and tap Wi-Fi.

Tap the Info button next to the Wi-Fi network that you're connected to.

Turn on Low Data Mode.

Your Low Data Mode preferences for each Wi-Fi network are kept up to date across all your devices through iCloud.

https://support.apple.com/en-ca/HT210596

August 4, 2021

Notice of Continued Digital TV Service

 

Dear Valued Digital TV Customer,

Topsham Communications will continue to provide Digital TV Service to its customers and to seek renewal of its cable TV license from the Vermont Public Utility Commission. Please disregard our previous announcement of service cancellation.

The decision to continue our Digital TV Service is a difficult one. The market for cable television services is rapidly changing as more and more customers “cut the cord.” Declining customer revenues limit our options for network upgrades, even as our antiquated facilities have reached the effective end of their useful life. These challenges drove our initial cancellation decision and will continue to affect our Digital TV Service going forward.

Please be patient with us as we explore options for continuing our Digital TV Service under a renewed license. We have heard from many of you and share the concerns you have raised. We value you as customers and understand that our service has not always met the standards you have come to expect of our company.

We will continue to communicate with you as we face the challenges of providing Digital TV Service to you. Please contact me with your questions and concerns. We also hope you will take the opportunity to comment on our license renewal in upcoming proceedings before the Vermont Public Utility Commission.

Thank you for your business.

Best,

Bryan Marteeny
Topsham Telephone
Topsham Communications

July 19, 2021

Special Internet Announcement from Topsham Telephone
 

Dear Valued Customer and Fellow Townsfolk,

 

Topsham Telephone recognizes the demand for High-Speed Internet in our area. We will rise to meet this demand to better serve our community. We also recognize many of you are frustrated, unsatisfied and angry about the quality and cost of internet service. We take this very seriously and we are listening. We are working to fix this.

Topsham Telephone is actively engaged in the advancement, growth and modernization of our fiber optic network and core infrastructure thereof.

Our goal is to provide each household with access to reliable, fast High-Speed Internet service. Our plan is to continue to modernize our network and expand our fiber optic infrastructure while concurrently retiring our antiquated DSL system. The approach is to build off the main routes and roads where fiber currently exists. We will then work to reach the ‘end of the road’ folks.

To help us make the migration from copper (DSL) to fiber (FTTH), we have enlisted the help of two contracting companies.

  1. Vance Line Construction, a well-known locally owned company, will continue to work with us with line construction and special projects. VLC has been a great help to us. We both value and appreciate our working relationship with VLC.

  2. Layer Eight, a Plattsburg NY company with experience operating in Vermont and a great track record, has recently been brought on board to help us with our fiber splicing and installation workload.

Please join me in welcoming Layer Eight to the fold. Welcome!

Please join me in thanks and gratitude to VLC for their continued support and professionalism. Thanks!

Further, we will also ensure that our existing DSL network is operating at top performance. DSL will not be neglected in the interim to FTTH. We will continue to maintain and operate the system as designed by the manufacturer. Some improvements here are planned as well.

Furthermore, I am pleased to announce we are adding a second circuit to the internet. This will bring an added layer of security, resiliency and reliability to all internet consumers.

Finally, I would like to thank the community in general for your patience, your patronage, and understanding as we work to improve things.

More to come…

Best,
Bryan Marteeny, General Manager, Topsham Telephone bmm@ci-top.net

February 2021

Dear Valued Customer and Fellow Townsfolk,

As you may already know, Topsham Telephone has been awarded a grant from the State of Vermont to build out broadband service to our rural area. This came to us quickly and with little time to meet the due date(s) the State has outlined for us. To meet this challenge, we took the necessary steps to get the work started and hope to be In Service soon.

I am pleased to announce that we have constructed a total of 158,000 feet of fiber optic cable to include the following areas with more on the way:

  • Chelsea Rd

  • Brook Rd

  • Cookeville Rd

  • Route 25

  • Village Rd

  • Young Rd

  • Center Rd

  • East Orange Rd

  • Eagle Hollow Rd

  • Route 302 (partial)

  • Chicken Farm Rd

So please pardon our dust and stay tuned as we work to complete the project and better serve the community with fast, reliable internet.”

Bryan Marteeny, General Manager, Topsham Telephone bmm@ci-top.net