Telephone Service 

Phone service plans and requirements on new service.

 Phone  Service 

Voice Mail 
Calling Feature

New Service 

To establish telephone service, we require:

    - Complete and return to us the enclosed Telephone Application for Service
    - Must have a valid 911 service address
    - Establish a CPNI password for your telephone account  (New FCC regulation)
    - Provide security deposit or two credit references

Pay a security deposit  or 2 written credit references from former utilities faxed to us at  802-439-5600
(Deposit held for 12 months of on-time consecutive payments then returned to your account as a payment. Interest rate mandated by the Public Service Board)  

Billing Cycle runs from the  26th of one month to the 25th of the next.  Customer are billed one month in advance and payments are due by the 15th of each month.  When you establish service, you will be prorated at a daily rate until the next billing, as well as, billed for the upcoming month of service.

Your only free number is 439 to 439 exchange.  

The surrounding areas are Local Measured Service (see below for more details on Local Measured Service)

Customers may choose Long Distance companies from a list of carriers.  Topsham Telephone offers several different options of our own long distance and with the convenience of having it listed on one bill. 

 

Topsham Telephone Company, INC. is an Eligible Telecom Carrier (ETC) and provides:


Voice grade access to the Public Switch Network
Local usage at no additional cost (with in 439 exchange) 
Access to Emergency Services 
Toll Blocking 

Phone Options 

 

Basic Phone Service 

RESIDENTIAL

ACCESS CHARGE SINGLE LINE ....................................................$  6.50 per month
SINGLE LINE RESIDENTIAL SERVICE.....................$18.00 per month
FEDERAL AND STATE TAXES/SURCHARGES.........................................................VARY

BUSINESS
BUSINESS  MULTI- LINE  ACCESS CHARGE............................ ...$  9.20 per month
SINGLE LINE BUSINESS SERVICE.........................$21.37 per month 
FEDERAL AND STATE TAXES/SURCHARGES...................................................... VARY

CHARGES HAVE BEEN MANDATED BY THE STATE OF VERMONT(Prices are subject to change)

Phone Re-connections $15.00

Basic phone does not include long distance or calling features 

Choose your own Long Distance and Calling Features  ( see calling features document for details)

 

My Choice Phone Plans 

Package 1 Call ID with name, Call ID Call Waiting, Call Forward, Three Way Calling, 200 Minutes of Long Distance $30.80

Package 2 Call ID with name, Call ID Call Waiting, Call Forward, Three Way Calling, 400 Minutes of Long Distance $42.80                                         Package 3 Call ID with name, Call ID Call Waiting, Call Forward, Three Way Calling, 600 Minutes of Long Distance $57.80                                         Package 4 Call ID with name, Call ID Call Waiting, Call Forward, Three Way Calling, 1100 Minutes of Long Distance $97.80  

All Bundles apply to Residential Customers only and include the Basic Phone Service Monthly Rate of $18.00.  Taxes and surcharges are not included in bundle prices.  Package prices reflect the per month charge for bundles.  Does not include regional calls.  Long distance minutes are charged at $0.10 per minute for minutes over bundled amount.  Customers who subscribe to a My Choice Plan and an additional service of Internet and/or TV are eligible for a monthly discount. Some restrictions apply.

 Prices subject to change.

 

Topsham Telephone Long Distance Plan  charge is:  

                         $3.95 per month plan charge, $0.05 per minute out-of-state calls /$0.09 per minute in-state calls

Topsham Telephone NO PLAN - no monthly charge, $0.15 per minute for in and out of state 

You also have the option of contacting another long distance carrier ( below is a pdf for list of companies)

International calling included with no added plan charge.  Rates vary by country. Call our business office for specific international rates. 

FCC charge to change long distance carriers is $2.75

Local Measured Service 

Barre  (214, 249, 272, 461, 476, 477, 479, 505, 522 & 661)

Bradford  (222, 261 & 449)

Chelsea  (402, 625 & 685)

Fairlee  (333, 407 & 529)

Groton  (584 & 762)

Newbury  (243, 616 & 866)

Piermont, NH  1-603 (272 & 308),

Washington  (589, 807 & 883)

Wells River  (588, 757 & 804)

West Newbury  (429)

Williamstown  (433, 455 & 906)

 

 

Cost 3.5 cents per minute during peak hours 9 am to 9 pm Monday thru Friday

 

1.5 cents per min. during off peak hours 9 pm to 9 am Monday thru Friday and all day Saturday and Sunday.  

 

 

BRADFORD & PIERMONT, NH are separately capped at: $22.00 each

 

A 439- NUMBER IS YOUR ONLY FREE CALL. 

 

THESE ARE THE ONLY EXCHANGES IN YOUR LOCAL MEASURED AREA.

 

Charges are mandated by the State of Vermont.

 

On your bill Local Measured Service charges are listed under REGIONAL CALLING

THE FOLLOWING COMPANIES MAY BILL CHARGES ON TOPSHAM TELEPHONE BILLS

 

EBILLIT INC.   800-800-2526                                               

ENHANCED SERVICES   800-760-3724                             

ILD TELESERVICES  800-760-3724

OAN SERVICES  800-944-9646

TELECOM USA  800-277-0000

THE BILLING SOURCE  888-296-8079

USBI  888-760-8724     

ZERO PLUS DIALING  888-670-0734

The above companies bill for various telephone or internet charges including but not limited to:  collect calls,  voice mail, email, national yellow pages directory, ID theft and dial around numbers such as 10-10-220

 

Please note these are not Topsham Telephone charges

 

If you dispute the validity of charges from any one of these companies, please contact them at the Customer Service number listed above.

 

Also, please contact Topsham Telephone Customer Service 802-439-5325 to make us aware of the dispute.

 

DISPUTED CHARGES DO NOT REQUIRE PAYMENT UNTIL A RESOLUTION IS DETERMINED.

 

TO REQUEST A TELEPHONE APPLICATION
Contact:
TOPSHAM TELEPHONE CUSTOMER SERVICE

MONDAY through FRIDAY
8:00 AM TO 4:30 PM
802-439-5325 
or email us using the contact us 

Printable Documents 

Residential Application

My Choice Bundle Features 

Calling Features List 

Residential Application For DSL/TV

Voice Mail Instructions

Business Application 

Long Distance Carrier List 

Auto Pay Sheet 

Construction Policy